''INSERT ITEMS HERE''
''INSERT ITENS HERE'' Bag, a large, unfastened carryall featuring two parallel handles. This is typically crafted from heavy black canvas. Designed for heavy loads and daily essentials.
- 100% organic cotton
- Colour: black
- Delicate machine wash 30%
- Wash inside out
- Printed in Belgium
- Unisex
Thank you for shopping with Ovamaria "À PORTER"! We hope you love your purchase, but if something isn’t quite right, we’re here to help. Please review our return and refund policy below.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be in their original condition unworn, unwashed, unaltered, and with all original tags and packaging intact.
Certain items are non-returnable, including:
- Sale or final clearance items
To initiate a return, please contact us at info@ovamariaaporter.com with your order number and reason for return. We’ll provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking proof.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable.Exchanges
If you would like to exchange an item for a different size or color, please contact us at info@ovamariaaporter. Exchanges are processed as a return and new purchase to ensure availability.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please email us within 7 days of delivery with photos and your order number. We will replace the item or issue a full refund, including shipping costs, depending on the situation.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider first. If the issue persists, contact us at info@ovamariaaporter.com and we’ll be happy to assist.
If you have any questions about our return and refund policy, feel free to contact us at info@ovamariaaporter.com.
Thank you for supporting Ovamaria "À PORTER". We appreciate your trust and love for our creations !
Thank you for shopping with Ovamaria "À PORTER" ! We aim to deliver your order quickly and securely. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.
Order Processing
All orders are processed within 1–5 Belgium business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has been shipped. During high demand periods, processing times may take slightly longer.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Delivery times are estimates and may vary depending on your location and external factors such as carrier delays or customs processing.
Domestic & International Shipping
We currently ship within Belgium and to selected international destinations. International customers are responsible for any customs duties, taxes, or import fees applied by their local authorities.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update after dispatch.
Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If your address falls under these categories, we’ll contact you to arrange an alternative delivery method.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at info@ovamariaaporter.com within 7 days of delivery with your order number and photos (if applicable). We’ll assist you with a replacement or refund based on the situation.
Changes and Cancellations
If you need to update or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed, we’re unable to make changes.
If you have any questions about shipping, feel free to reach out to us at info@ovamariaaporter.com.
Thank you for supporting Ovamaria. With Love !